Customer Service Officer

Micra Hobart is a welcoming and productive team of 15 who all work well together completing a variety of private and insurer repairs: Everyone works to the same goal, sharing their talents and knowledge.

Our site is a neat and tidy workshop and equipped with modern tooling including Car-O-Liner systems, 1 hoist and 2 Spray booths the equipment, tools and facilities are modern and well looked after. There’s plenty of free street parking out the front. Every month, the team enjoys a free staff lunch on site.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Micra Accident Repair Centre, Hobart.

Permanent position, full-time position. 8am- 4.30pm, Monday to Friday. No weekends!

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Role responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

Does this sound like you?

• Proven experience within a Customer Service position
• Experience in automotive Customer Service (preferred)
• Highly professional and personable with strong relationship building skills
•  Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team
• Full Australian work rights

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Micra Hobart is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870