Customer Service Officer

At Woollards Auto Body Works, we are a strong, close-knit team of 19 that work together to provide the highest quality repairs for our customers. Our facility provides stable work opportunities for our staff and a positive work environment, along with ample staff parking. We are easy to reach, located within minutes of the city centre.

We offer permanent, full-time opportunities.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join our team at Woollards, Shepparton.

We are seeking a Customer Service professional who will assist and support our wider team and managers with administration support, while providing customers with regular updates regarding their vehicle repairs. A professional phone manner, positive attitude, and the ability to confidently manage and resolve customer concerns or complaints are a must.

Permanent position. Monday to Friday. 8am–4:30pm.

Apply or call us today on (03) 5821 3914 for a confidential discussion.

Role Responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival
• Keeping customers informed about the repair process and anticipated completion dates
• Handling customer enquiries and complaints in a calm, professional, and solution-focused manner
• Actively resolving issues and escalating concerns when required to ensure positive outcomes
• Contacting customers to ensure they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc.)
• Liaising with insurance providers regarding claims and repairs

Does this sound like you?

• Proven experience within a Customer Service position
• Demonstrated experience handling customer complaints and resolving issues effectively
• Highly professional and personable with strong relationship-building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively within a team

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team Members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business’ success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places — APPLY NOW.