Customer Service Officer

Wales Darwin – formerly known as Bodyline, located in Palmerston, is a renowned brand in the heavy vehicle smash repair industry and a division of AMA Group – Heavy Vehicle Repair.

Known for delivering top-notch repairs to heavy vehicles, Wales is committed to restoring every vehicle to its pre-collision condition. Our services include spray painting, panel beating, chassis straightening, and much more. We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians delivers quality workmanship with attention to detail in every task they perform.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Wales Heavy Vehicle Repair.

As a Customer Service Officer, you will assist and support our wider team and management with administrative tasks while providing customers with updates regarding their vehicle repairs.

This is a permanent, full-time position, working Monday to Friday.

Role responsibilities

• Ensuring the environment is always customer-friendly
• Greeting customers on arrival
• Keeping customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customers to ensure they are satisfied with their AMA experience
• Managing telephone and email correspondence
• Supporting management with inventory administration (parts, paint, consumables, etc.)
• Liaising with insurance providers regarding claims and repairs

Does this sound like you?

• Proven experience in a customer service role
• Highly professional and personable, with strong relationship-building skills
• Strong systems experience and competent computer skills
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Ability to work effectively and collaboratively within a team environment

We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business. 

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.