Junior Customer Service Officer

H Harvey Prestige is one of the largest purpose-built accident repair centres in South East Queensland and is accredited by Mercedes-Benz, Porsche, Bentley, Tesla and Lexus.

Join a close-knit team who take pride in their work and the brands that endorse them, including JLR and other leading OEMs. Receive in-depth training directly from manufacturers and enjoy regular social activities outside of work.

The site is conveniently located just off the M1 (Exit 54), is equipped with the latest technology to meet prestige manufacturers’ high standards and even has a pool for staff to use when the day’s work is done!

 The Opportunity

We are seeking an enthusiastic Junior Customer Service Officer to support the smooth and efficient operation of our front office. In this role, you will assist with daily administrative tasks, help manage customer enquiries, and provide friendly, professional support to both staff and clients. This is an excellent opportunity for someone with strong communication and organisational skills who enjoys working in a fast-paced environment and is keen to develop their career in the repair industry.

Role responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business. 

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.