IT Support Analyst

Join Alliance Automation: Where Excellence Meets Opportunity

Empowering Australian Industry through secure digital solutions, smart automation, and cutting-edge electrical engineering. At Alliance Automation, we believe our people are our greatest asset. With a strong foundation built on integrity, trust, and honesty, we embed ethical business practices into everything we do.

Join a team that puts people first and is committed to innovation, collaboration, and continuous growth.

IT Support Analyst

• Location: Morningside, QLD
• Type: Full-Time
• Experience Level: Mid-Senior (4+ years)

 We’re seeking a proactive and technically skilled IT Support Analyst to join our dynamic, multi-office engineering environment. This role is ideal for someone who thrives in a fast-paced setting, enjoys solving problems, and is passionate about supporting users and driving continuous improvement.

Key Responsibilities

• Provide timely support for hardware, software, and network issues.
• Manage and resolve incidents via our IT ticketing system within SLAs.
• Deliver clear, user-friendly technical guidance.
• Perform system maintenance, updates, and security enhancements.
• Deploy and configure hardware, software, and peripherals.
• Maintain documentation and contribute to our internal knowledge base.
• Support after-hours systems and ensure service continuity.
• Collaborate with cross-functional teams and vendors.
• Mentor junior staff and support team development.
• Uphold HSEQ standards and company values.

 Qualifications & Experience

• Diploma in Computer Science, IT, or equivalent experience.
• Minimum 4 years in a similar IT support role.
• Strong knowledge of hardware, software, and networking.
• Excellent troubleshooting and communication skills.
• Valid C Class Driver’s Licence.

 What We’re Looking For

• A team player with a proactive mindset.
• Strong problem-solving and analytical skills.
• Ability to explain technical concepts to non-technical users.
• Passion for innovation and continuous improvement.
• Commitment to safety, quality, and customer service.

Why Join Us?

• Continuous Growth – Comprehensive in-house training and development.
• Vibrant Team Culture – Inclusive, diverse, and socially active workplace.
• National Impact – Work across industries including Energy, Resources, Water, Manufacturing, and Defence.

About Alliance Automation

Founded in 2010, Alliance Automation is a national leader in Industrial Automation, OT & Cybersecurity, and Electrical Engineering. We deliver innovative, high-integrity solutions that help our clients build smarter, operate more efficiently, and meet the demands of tomorrow.

We’re proud to be an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage all qualified applicants to apply.

Ready to thrive in a supportive and forward-thinking environment?

Apply now, bring your drive to innovate and be part of a team that’s transforming Australian industry.