National Training Manager

As Training Manager, you will drive strategic initiatives and oversee day-to-day educational operations within our VET division. You'll lead a dedicated team of education advisors, assessors and support staff to ensure students receive an exceptional learning experience that meets industry and regulatory standards.

This role requires a strong leader who can balance big-picture planning with detailed operational oversight. As a member of AIPC's Senior Leadership Team, you'll contribute to continuous improvement, foster team collaboration, and ensure compliance with training package and RTO requirements.

The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in counselling, community services, financial counselling, and various business courses. AIPC and our staff are passionate about assisting people formalise their natural helping abilities so they can support others to lead happier, healthier lives. We have a strong student-centric, values-driven culture based on the guiding principle: “Empowering people to help others”. The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities.

Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students. As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do. 

About the role

Management & Leadership

• Implement strategic directions for educational delivery, assessment, and support services.
• Lead and coordinate daily operations of course delivery, marking, and student support.
• Chair team and assessor meetings to promote collaboration and consistency.

Course Development, Accreditation & Review

• Oversee development and continuous review of course materials and assessments.
• Ensure compliance with vocational training standards and RTO policies.
• Provide feedback to improve course content and delivery.
• Document and implement continuous improvements in training and assessment.
• Participate in internal audits and contribute to compliance reporting.

Delivery & Assessment Oversight

• Ensure high-quality delivery and assessment of vocational courses.
• Monitor moderation and validation of assessments across the team.
• Support students with complex learning needs, NYC results or special circumstances.
• Assess RPL and Credit Transfer applications and resolve student appeals or grievances.
• Approve individualised adjustments for students with disabilities or learning needs.

Human Resources & Staff Development

• Recruit, onboard, and supervise vocational education staff.
• Provide training and mentorship, including conducting joint assessments.
• Maintain staff currency and professional development in line with industry standards.
• Coordinate ongoing performance reviews and development planning.

About you 

To succeed in this role, you will demonstrate:

• Strong leadership and team management capabilities.
• In-depth knowledge of the VET sector, including compliance requirements.
• Experience in course delivery, assessment, and RTO operations.
• Ability to work independently and manage multiple priorities.
• High-level communication, organisational and planning skills.
• A commitment to student success and continuous improvement.

Qualifications and Experience

• Certificate IV in Training and Assessment (or willingness to obtain).
• At least a Bachelor qualification.
• At least 3 years industry experience in counselling and/or community services environments.
• Demonstrated team leadership experience.

To Apply: 

If this sounds like you, please submit your application, attaching your Resume and Cover outlining how you meet the requirements for this position. 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.