Course Adviser

The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in counselling, community services, financial counselling, and various business courses. AIPC and our staff are passionate about assisting people formalise their natural helping abilities so they can support others to lead happier, healthier lives. We have a strong student-centric, values-driven culture based on the guiding principle: “Empowering people to help others”. The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities.

Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students. As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do. 

To find out more about us, please visit https://www.aipc.net.au/  

About the role

As the Course Advisor for Bachelors, Masters programs and Higher Education Diploma programmes, you will be the trusted advisor for course enquirers, guiding candidates through course options and enrolment procedures. You will encourage enrolment to potential students, many of whom are seeking a change in direction, or a new career pathway. This role works with a close-knit team and training will be provided.

This role is permanent full-time. Days and hours of work are Monday to Friday 9:00am to 5:00pm, though some variability of hours between 8am and 6pm may be required from time to time. 

The main duties and responsibilities of the role include:

• Providing timely responses & follow-ups on enquiries from prospective students via phone/email
• Building relationships with course enquirers while developing a positive communication and dialogue
• Encouraging enrolment using a consultative, need-based approach.
• Achieving KPAs and KPIs whilst meeting customer (student) needs.
• Maintaining course enquirer records in CRM System.

About you

You should love to inspire, be positive and enthusiastic as you present to students the opportunities that a career in their chosen programme has to offer. Experience within an education provider/RTO in a student services/telephone-based role will be highly regarded.

Ideally, you will have:

• Previous experience in a course advisory role or equivalent experience in other sales-based positions.
• Excellent interpersonal, communication and customer service skills.
• Experience in utilising CRM systems to manage external client relationships an advantage.
• Experience working in the education sector an advantage.

To Apply: 

If this sounds like you, please submit your application, attaching your Resume and Cover outlining how you meet the requirements for this position. 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.