Officer - Customer Service

The role

We currently have an opportunity for a self-motivated, customer service focused individual to join our Sales & Marketing team, as Customer Service Officer for Bulk Products!

This full-time permanent opportunity will be primarily responsible for the daily management of bulk orders, enabling the 24/7 loading, continuous improvement and providing outstanding customer service to our customers, logistics partners and internal team members.

The position also performs support functions for the Officer - Customer Service (Packaged Products) role for leave coverage and additional support on an ad hoc basis.

Responsibilities

• Ensure the accurate and timely delivery to customers, following departmental customer service procedures
• Reconcile transactions from the weighbridge system to SAP daily
• Monitor and advise bulk product allocations for the Angaston and Birkenhead sites to ensure the continued supply of product, communicating any concerns to the sales team
• Maintain the weighbridge database to ensure compliance with sales, accounts and CoR requirements
• Processing of packaged product orders and filling the packaged product position as required
• Communicate with transport companies to ensure that all drivers using the Weighbridge system are inducted and all vehicle details are accurate and up to date
• Follow up on transport related incidents
• As we are a 24/7 loading operation limited after hours on call requirements and alternate weekends

What you will need to succeed

• Excellent communication and organisation skills
• Friendly, customer service-oriented disposition
• Previous experience working in the construction materials industry (preferred but not essential)
• Understanding of truck configurations, load mass, fatigue and CoR requirements (Highly Desirable)
• Ability to meet deadlines and work well under pressure
• Intermediate to advanced MS Office skills
• SAP knowledge (Highly Desirable)
• Flexibility to handle after hours requirements asl listed above
• Ability to work autonomously 

Our business

Adbri Cement was formally known as Adelaide Brighton Cement. A name that is synonymous with cement; it’s what we were founded on in 1882. Today we continue be a leading local manufacturer of cement, lime and pre-packaged dry blended products that are building a strong South Australia.

Adbri Cement is a fully owned entity of Adbri Limited; a construction materials and industrial minerals manufacturing company. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, masonry products and industrial minerals essential for the transition to a low carbon economy.

Creating and supporting a safer and diverse workforce

Adbri Cement puts safety first and recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to be always ready. We are committed to increasing diversity within our workforce and our industry.

We will be progressively short listing - if this role looks like it could be your next role, apply now.