IT Service Desk Analyst | Brisbane

Acumentis provides decision certainty.

Certainty to our clients on the unique services and advice we provide across all property classes, across Australia.

Certainty to our staff that their personal and career development is valued and prioritised.

Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange.

About Us

Acumentis prides itself and hold ourselves to the standard of our guiding principles and we ask our new team members to do the same. We lead ourselves and Never Quit. We hold ourselves accountable and Walk the Talk. We support the internal team, liaise directly with external stakeholders and Support Our People and Clients. We act in a fair and reasonable way and Embrace Equality of Opportunity. We take pride in developing our people into highly skilled and well-regarded professionals by providing mentoring and development pathways across all property types and sectors.

About the Role

We are seeking an enthusiastic and motivated team player who is excited to learn and exceed their expectations. The successful applicant will receive suited training and support to be able to thrive in this role.

Responsibilities include but are not limited to:

• Act as the primary point of contact from staff regarding IT issues, queries and requests
• Level 1 & Level 2 support
• Troubleshoot network, VOIP and infrastructure issues and liaise with suppliers
• Escalate unresolved/critical matters within the Acumentis IT Team and escalate to third party support teams where applicable
• Record all issues raised via phone/email/web in the Service Desk System (Freshservice)
• Take ownership of user problems and follow up the status to completion and communicate progress
• Maintain a high degree of customer service for support queries and adhere to Service Management Principles and SLA's
• Publishing and maintaining Knowledge Base articles for staff and IT documentation
• Contribute to and participate in current and future IT Projects
• Provide Level 1 and Level 2 application support for our core ERP system

You'll be a great fit for us if you have:

• 1-3 years’ experience in a similar role or have finished your studies and are looking for your first IT role.
• Tertiary or Industry Certification (highly desired but not essential)
• Superb customer service skills
• Excellent communications both written and verbal
• Strong knowledge of Microsoft OS's with emphasis on Windows 10/11, Windows Server.
• Office365 Web Management console and PowerShell experience
• Experience troubleshooting Citrix environments. VM server farm and session management, Citrix Published Applications Deployment, Windows Profile troubleshooting
• Exceptional ability to create and maintain working relationships with clients and colleagues

We’ll be a great fit for you if:

• You’d like an extra day of leave for your birthday, study or volunteer opportunities
• You’d like to take advantage of employee benefits such as bank partnerships, access to Employment Hero Discounts and a full wellness calendar of activities – with new benefits added each month!
• You’re looking to join a business with a strong national presence, where relocation can be supported
• You’d like a position with a strong client base and steady stream of work
• You’d like to ensure your life/work balance through flexible work arrangements
• You’d like mentoring from industry leaders to guide your career, and create a guaranteed pathway for our twice-yearly promotion program

We want to support you with your integration into Acumentis, so the right training and resources will be provided to the right candidate to get you into the swing of things in no time.

It is a condition of employment that all employees are to have a National Police Clearance (paid for by the business).

About the Application

If working with Acumentis in this period of growth sounds like something you are looking for, please apply today! If you have any questions regarding the role, please contact the People Team (people@acumentis.com.au). Please note, we are unable to accept emailed applications - please apply directly via the link button in the job ad.

If the above position isn’t quite what you are looking for, but you would still like to join the Acumentis team, please visit our website for all our opportunities (https://www.acumentis.com.au/about-us/careers). We are pleased to be able to offer flexibility with hours and locations. If you are looking for a senior position, please apply online or reach out directly for a confidential discussion.

Acumentis is a proud 2024 Circle Back Initiative Employer - we make a commitment to our candidates to respond to every applicant.

Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation, and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills, and their contribution to our organization.