Credit and Affordability Manager

About the role:

Reporting to the Commercial Manager, the Credit and Affordability Manager is responsible for the efficient management of overdue debts. In this role, you will be responsible for implementing and managing the Credit and Hardship policies, and will oversee collection procedures for all debts due to ActewAGL Retail. 

We are looking for a strategic thinker with proven stakeholder management skills and significant operational leadership experience. 

Key responsibilities include:

• Developing and executing ActewAGL Retail’s Credit & Affordability strategy. 
• Setting objectives for the Credit & Affordability team, including embedding continuous improvement & innovation.
• Developing, implementing, and maintaining organisational policies and procedures for the Credit & Affordability team.  
• Delivering a cost-effective payment, credit & collections function, maximising and protecting cash flow whilst maintaining regulatory compliance.
• Managing all operational aspects of debt collection and leading the Credit & Affordability team including providing guidance to mitigate any potential risks, motivating the team to achieve targets, and managing the daily workloads and staff performance and development.
• Preparation and presentation of reporting on debtors and performance of the Credit & Affordability function. 

About You:

•  Strong knowledge and understanding of credit and debt recovery process, with proven experience in managing a credit function. 
• Experience and knowledge of computerised billing systems and a sound proficiency in the use of IT and relevant software for reporting and correspondence purposes.
•  Demonstrated ability to manage multiple priorities and meet deadlines.
•  Strong communication skills with an exceptional level of attention to detail.
• Ability to investigate issues, find creative solutions and implement.

About Us

ActewAGL is one of the ACT’s largest employers and we’re proud to be powerfully local. We work and live in the communities we serve and partner with the organisations that make our home such a great place to live. 

We’re reimagining the future of energy with the brightest minds of the nation’s capital. 

We offer benefits, support, and balance that few others can. At ActewAGL, you will be provided with opportunities to learn, innovate, and collectively achieve more. We actively invest in our peoples’ careers so you can lead and develop, because when you grow, we grow. 

We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion, and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives, and backgrounds, and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds. 

Apply Now

If this sounds like you, we’d love to hear from you. To apply, log onto our recruitment portal and submit your resume and a cover letter outlining the key experience and capabilities we are looking for in this role. 

Applications close 25 October

To learn more about this opportunity, please contact Kate Dean, Commercial Manager at kate.dean@actewagl.com.au