ACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry, keeping vehicles on the road. We are reimaging the way vehicles can be repaired by providing a choice of options that suit their needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts as. ACM Parts is reinventing the quality and service standards of the repair industry. It’s our mission to re-define and repair.
The Opportunity
The primary function of the Out Bound Telephone Sales Consultant role is to successfully execute the out bound sales programs targeting the Collision and Mechanical repair business in our Automotive Repair Segment. The role acts as our first touch point with future potential customers to help grow the business and develops the first interest, the initial relationship and foundation sales growth of the target customers. This role reports to and supports the National Sales Manager and works closely with the National Sales Operations Manager.
Key Accountabilities:
- Conducting out bound telephone calls in line with daily volume expectations
- Delivery of daily call activity, conversion rates and sales metrics
- Liaising with key stakeholders to support the growth of sales as required
- Advocate for the customer through Sales Management
- Liaise with operational staff as required to support the sales process
- Account Management
- Provide daily sales and activity progress summaries.
- Provide weekly summaries on sales and activities for contact list.
- Utilising promotional campaigns to support identified Out Bound Customer growth
- Providing input to script development to maximise breakthrough to Marketing
- Supporting the National Sales Operations Manager where required
- Other duties as requested
Experience & Skills
- Previous experience in “out bound” telephone sales
- Knowledge of and experience with CRM systems
- Automotive Parts/Panel knowledge – able to interpret parts preferable
- Excellent written and verbal communication skills
- Experience in building business relationships over the phone
- High computer proficiency
- Personable and patient
- Attention to detail
Benefits
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.
- Published on 15 Apr 2024, 3:54 AM