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Service Coordinator

  • Positions1 Position
  • Job no: GQY7N

We are Achieve Australia!

  • Exciting opportunity to lead the provision of quality support services for our clients and their families.
  • Permanent Full-time
  • Attractive salary packaging
  • Location: North Ryde

About the role

The Service Coordinator role will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for staff as well as supports to the clients.

Reporting to the Service Manager, this role closely oversees client plans to create an empowering and enabling environment for people with disabilities and maximize opportunities for the attainment of personal goals and lifestyles. Through effective leadership, this role will support staff to meet the needs outlined and provide active support.

  • Assists with the day to day financial operation of site/s, including household accounts, staffing costs, and required evidence for SIL.
  • Contribute to budget setting and profit and loss reviews, effectively managing cost levers including operational workforce planning and resourcing by approving master rosters and monitoring and verifying the viability of changes to supported independent living operational rosters.
  • Coordinate day to day operations of group homes to ensure a safe environment for clients and staff to comply with the organisation’s policies, processes and procedures to meet the NDIS Practice Standards and all regulatory and legislative requirements.
  • Initial escalation person for site team members.
  • Fosters and embeds a culture of continuous improvement, active support and client safeguarding improving practices and culture to protect, clients, children and other vulnerable people from harm and neglect and help maximise positive client outcomes.
  • Ensure the timely provision of all mandatory reporting to meet the requirements of the Service Manager and Operations Manager.
  • Drives Supported Independent Living development with team members.
  • Ensure housing properties are maintained to appropriate standards.
  • For supervision purposes, may be required to work up to 8 hours afternoons and 16 hours a month (not on the roster/flexible)

About you

Achieve Australia supports a workplace that embraces all people's unique contributions and fosters social inclusion through the experience of belonging.  People with disabilities, Aboriginal Australians, and people from diverse backgrounds and cultures are encouraged to apply for this job.

  • Relevant qualifications (minimum Cert IV in Disability or Individual Support) or equivalent experience in disability support;
  • Demonstrated understanding of NDIS, principles of Active support and human rights-based approach to service delivery;
  • Strong interpersonal and communication skills;
  • Experience managing and supervising staff and client outcomes in multiple accommodation settings;
  • Proficient Computer literacy – able to easily learn and use MS Office Suite and online systems;
  • Practical experience in achieving community inclusion and ensuring services maintain appropriate

If you want to know more about this role, please access the Position description provided below.

About us

At Achieve it’s more than just a job. You have the chance to change lives and bring inclusion to life every day. ​

​Our focus is our people; the people we support, and the team we employ, that we value most.  We offer a career you can be proud of and a place where you feel safe to be yourself. We invest

in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.  Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.

We are driven by our Passion, Purpose and Principles:  

·      Our Passion is social inclusion for people with disability.  

·      Our Purpose is to build extraordinary lives, supporting people with disability to be well, have a home, choose a career, learn new skills, participate in their community and enjoy a full life.  

·      We live by our Principles of inclusiveness, stewardship, extraordinary outcomes and ethical practices. 

Our benefits - Our employees are the champions for an inclusive world and in return we offer:

  • Working as part of a team that makes a difference in people's lives
  • Access to Employee Assistance and Fitness Passport programs
  • Salary packaging benefits exclusive for the Not for Profit sector;
  • Supportive, friendly team environment and culture

Please contact us if you have any questions about this position, would like to discuss any reasonable adjustments you may require throughout the recruitment process, or require an alternate method of submitting your application: 

Pre-employment checks: Achieve Australia is committed to implementing safer recruitment practices. This means we are committed to safeguarding and promoting the welfare of the people we support and staff are expected to share this commitment. Applications will be assessed on merit.

Candidates successful from the selection process will require to complete the following:

  • Reference checks
  • Police check (Please note criminal history does not immediately affect employment opportunities)
  • Working with Children check
  • NDIS Worker Check
  • Health declaration

How to apply: To express your interest, apply online, answer application questions and provide your updated résumé.

 We have a Covid-19 Safety Plan in place.