Sales Contact Centre Manager - Parramatta

• Circa $160k+ package, $100K base + bonus and super, additional stretch target incentives
• Leadership opportunity for a Sales Manager, who is passionate about developing people
• Great employee discounts & benefits with Australia’s largest Hotel Group
• Parramatta CBD location, with our office walking distance from Parramatta station

About the Accor Group

Accor is the largest Hotelier Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle across 40+ brands and has been named one of the best companies to work for in Australia, having been recognised as a 2024 5-Star Employer of Choice (500+ employees) by HRD Australia for the second consecutive year.

Our Business

Celebrating 30 years in 2024, with a growing team of over 600 employees responsible for a community of over 402,000 smart travelers and lifestyle enthusiasts. Accor Plus is the most expansive travel, dining and lifestyle loyalty programme in Asia Pacific tailored specifically for Accor hotels, providing exclusive member benefits, events and experiences at Accor properties across Asia Pacific.

About the Role

Based in our outbound sales office in Parramatta, Accor Plus is looking for an experienced Sales Manager, ready to lead and grow our team of Loyalty Sales Consultants.

This is a full-time position where you will train, coach, mentor and motivate the team to sell the Accor Plus Membership, under the guidance and support of our Operations Team. With the support of a dedicated recruiter & trainer, we'll help you build the dream team! More specifically, you will:

•  Develop a business plan to meet annual sales and financial budgets
• Lead, coach and develop our sales team, executing sales strategies, to help uplift the sales performance
• Celebrate success, building a motivated, high-performance culture
• Work between 8.30am and 5pm, Monday to Friday, from our Parramatta office

About You

Our ideal candidate would be a natural leader with a passion for sales. To be successful in this role, you must have:

• Proven experience coaching and managing inexperienced staff to achieve sales performance
•  Proven experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Demonstrated ability to achieve, and exceed, sales targets

Other advantageous (but not mandatory) attributes include outbound or call centre management experience and hospitality or loyalty subscription experience.

Why Us?

Enjoy meaningful employment with Australia’s largest Hotel provider and help us grow our membership from 402,000 customers to 1 million! Other benefits include

• Monthly and Annual competitive bonuses for consistent sales performance
• FREE Accor Plus Membership + Additional Accor Employee bonus 
• Build your career with an international business