Complaint Investigations Tech

Title: Complaint Investigations Tech

Location: Alameda, CA

Duration: 6 Month Assignment

shift: 5:00 AM - 1:30 PM

100% Onsite

The Complaint Investigation Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

Qualifications:

• Proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
• Able to use pallet jack and forklift to move pallets in warehouse. Must be able to complete forklift certification, training will be provided.
• Able to unpack boxes and carry contents to designated storage area. May be up to 50 lbs.
• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.
• Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.
• An Associates (Two year) degree in Electrical Engineering or other Science may be considered.
• Recent college graduates with a bachelor’s degree are an ideal fit for this entry level position.

Warehouse Job Duties:

• Maintain warehouse inventory using Excel, or Database. Maintains quality service by following organization standards.
• Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with standard operating procedures (SOP’s), rules, and regulations.
• Completes reports by entering required information. Entering data into reports used for monitoring and updating warehouse activity as needed via Excel and/or Word.
• Minimum High School Diploma or GED.
• May also be trained on Complaint Investigations, if needed by the business.
• Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work. Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures.
• Must have good written and oral communications skills.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.