Customer Service I

Title: Customer Service I

Location: Lake Mary, FL

Duration: 12 Months

100% Onsite

About the Role

We are seeking a dedicated Customer Service Representative to support Abbott/Acelis Connected Health. In this role, you will receive inbound calls from customers regarding supply orders or technical/customer support for Neuro and Cardio MEMS medical devices. These devices may include implantable or wearable equipment used to monitor or treat heart failure or neurological conditions.

The ideal candidate will maintain accurate patient records, verify account and product information, and communicate effectively with both customers and internal support teams.

Key Responsibilities

• Maintain and update patient records, verifying account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty medical equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.
• Ensure all activities follow established guidelines for handling medical device equipment.
• Coordinate customer returns and replacements while adhering to current standards and protocols.

Qualifications

Required:

• High School Diploma or GED
• Minimum of 1 year of customer service experience
• Strong verbal and written communication skills
• High attention to detail
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites
• Sound judgment and problem-solving abilities
• Ability to meet and maintain departmental KPIs

Preferred:

• 2–3 years of call center experience
• Associate’s degree or equivalent work experience
• Spanish-speaking candidates (preferred but not required)

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.