Customer Service Representative

Job Title: Customer Service Representative

Location: 6600 Pinecrest, Plano, TX 75024

Duration: 6 Months

Work Arrangement: 100% Onsite

Position Summary

The Customer Service Representative (Data Entry & Call Center Specialist) supports daily operations through accurate data entry and high-quality customer service. This role manages inbound calls, assists with case-related inquiries, and ensures timely and accurate entry of patient and case information into internal systems. The position is critical to maintaining data integrity, supporting provider communication, and ensuring efficient workflow processes.

Key Responsibilities

Call Center & Intake Support

• Manage inbound calls from providers, office staff, and patients in a professional and courteous manner
• Provide case status updates, submission guidance, product/process clarification, and portal support
• Troubleshoot routine issues and escalate complex inquiries appropriately
• Accurately document all call interactions
• Maintain service quality and communication standards

Data Entry & Case Management

• Enter, update, and maintain patient and case information with a high level of accuracy
• Review submissions for completeness and follow up for missing information
• Identify duplicate or conflicting records and resolve or escalate as needed
• Perform routine data validation, audits, and reporting
• Ensure compliance with confidentiality and data handling policies

Cross-Functional Collaboration

• Partner with clinical intake, authorization, and operations teams to resolve discrepancies
• Support process improvements to enhance efficiency and accuracy
• Maintain current knowledge of products, submission requirements, and internal procedures
• Assist with training support and portal-related inquiries as needed

Qualifications

• High school diploma or equivalent; healthcare or customer service experience preferred
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Proficiency with electronic databases and Microsoft Office
• Strong problem-solving skills and commitment to delivering a positive provider experience

Preferred Skills

• Familiarity with medical terminology, insurance authorization processes, or clinical workflows
• Experience with Salesforce or other CRM/EMR platforms
• Prior call center or healthcare data entry experience

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.