Complaint Investigations Tech

Title: Complaint Investigations Tech

Location: Alameda, CA

Duration: 5 Month (Possibility of Extension)

100% Onsite

Shift Time: 5:00 AM - 1:30 PM

Job Overview

This position involves warehouse operations along with entry-level lab technician responsibilities in the Complaint Investigations Lab. The role includes handling inventory, processing returned products, conducting investigations, and maintaining documentation.

Warehouse Responsibilities

• Minimum of 1 year of previous warehouse experience is preferred.
• Able to use pallet jack and forklift to move pallets in warehouse. Must be able to complete forklift certification, training will be provided.
• Able to unpack boxes and carry contents to designated storage area (may be up to 50 lbs).
• Maintain warehouse inventory using Excel or database systems.
• Maintain quality service by following organization standards.
• Maintain a safe and clean work environment by keeping shelves, pallet areas, and workstations neat.
• Maintain clean shipping supply area.
• Comply with standard operating procedures (SOP’s), rules, and regulations.
• Complete reports by entering required information.
• Enter data into reports used for monitoring and updating warehouse activity via Excel and/or Word.

Lab Technician Responsibilities (Complaint Investigations)

• Unpack boxes safely and sort returned products by product lines.
• Investigate returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.
• Document complaint investigations in the Complaint Handling System.
• Use troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, microscopes, etc.
• Perform routine maintenance on quality records and ensure testing equipment validity.
• Perform routine testing (physical, chemical, or functional) on returned products.
• Summarize and record all test data and maintain proper documentation.
• Process customer returns in a timely manner in accordance with ISO and FDA QS regulations.
• Support company goals for timeliness of complaint investigations and closures.

Required Skills & Qualifications

• Must have proficient computer skills, including navigating internet programs and basic Microsoft Office.
• Must be able to read, write, and comprehend English.
• Ability to follow written work instructions and SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential (data entry is a primary part of the job).
• Ability to focus while performing repetitive and routine investigations.
• Good written and oral communication skills.

Preferred Qualifications

• Experience in Medical Device / Biotech industry with a technical background is preferred.
• Knowledge of electronic troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Great fit for workers with inspection and quality experience.

Education Requirements

• Minimum High School Diploma or GED.
• Technical experience preferred.
• An Associate’s (two-year) degree in Electrical Engineering or other science may be considered.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry-level position. 

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.