Title: Complaint Investigations Tech (Lab Tech)
Location: Alameda, CA 94502
Duration: 6 Months | 100% Onsite
Shift: Second Shift | 1:30 PM – 10:00 PM
Position Overview
We are seeking an Entry-Level Lab Technician to join the Complaint Investigations Lab. This role is ideal for candidates with a strong technical background, attention to detail, and a keen interest in medical devices and quality assurance.
Key Responsibilities
- Safely unpack returned product boxes and sort items by product line.
- Investigate returned blood glucose meters, strips, and sensors to resolve customer complaints.
- Document all complaint investigations accurately in the Complaint Handling System.
- Utilize troubleshooting equipment such as multimeters, oscilloscopes, test fixtures, and microscopes to complete investigations.
- Perform routine maintenance on quality records.
- Ensure all testing equipment is within calibration and validity.
Required Skills & Qualifications
- Proficient computer skills, including the ability to navigate online programs and use Microsoft Office.
- Strong written and verbal communication skills in English.
- Ability to follow written work instructions (SOPs) with accuracy.
- Strong documentation and data entry skills (essential for investigation reporting).
- Ability to maintain focus while performing repetitive or routine investigations.
- Team-oriented with the ability to collaborate effectively.
Preferred Qualifications
- Prior experience in the Medical Device or Biotech industry.
- Knowledge of electronic troubleshooting.
- Experience in inspection and quality assurance roles.
- Bachelor’s degree in a technical field (ideal for recent graduates).
Education Requirement
- Minimum: High School Diploma or GED with technical experience.
- Preferred: Bachelor’s degree in a relevant technical discipline.
Consultants Eligible Benefits Upon Waiting Period:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account (for High Deductible Health Plans)
- Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
- Supplemental Life Insurance
- Short Term Disability (coverage varies by state)
- Long Term Disability
- Critical Illness, Hospital coverage, Accident Insurance
- MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
- 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.