Product Quality Analyst

Title: Product Quality Analyst

Location: Sylmar, CA

Duration: 6 Months

100% Onsite

Summary:

We are seeking a detail-oriented and technically skilled Technical Customer Support Specialist to handle customer inquiries and product-related concerns for medical devices. This role involves investigating product performance issues, documenting complaints, and collaborating with internal teams to ensure timely and accurate resolution while maintaining compliance with regulatory standards.

Key Responsibilities:

• Analyze and resolve customer technical and clinical inquiries related to medical devices
• Communicate with healthcare professionals (doctors, nurses, biomedical technicians, etc.) to gather and document product-related issues
• Investigate product complaints, perform root cause analysis, and provide clear responses to customers
• Escalate complex or unusual product performance issues to engineering or quality teams as needed
• Collaborate with cross-functional teams including R&D, Quality, and Regulatory Affairs to address product concerns
• Maintain accurate documentation of complaints, investigations, and resolutions in compliance with regulatory requirements
• Identify trends in customer complaints and contribute to product and service improvements
• Act as a liaison between business units for quality and technical matters

Required Qualifications:

• High school diploma required; Bachelor’s degree preferred
• 5–7 years of experience in customer support, technical support, or a related field
• Strong knowledge of medical terminology
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Proficiency in PC applications and data entry

Preferred Qualifications:

• Experience in the medical device or healthcare industry (preferred but not required)
• Experience handling product complaints or quality-related processes

Key Competencies:

• Strong interpersonal and communication skills
• High attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Effective decision-making and escalation judgment
• Customer-focused mindset

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.