Remote Care Technician I

Title: Technician I, Remote Care

Location: Pleasanton, CA

Duration: 12 Months

100% Onsite

Summary:

Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical. Training and phone mentoring will be provided. Bilingual preferred (Spanish) but not required. Computer skills a must.

• Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
• Bachelor's preferred.
• Supporting Cardiomems group.
• Technical support role. Patients call in center. Can be high volume at times.
• Listening and computer skills necessary.
• Troubleshooting skills. Med background not necessary but preferred.
• 1-2 years exp or Associates with 3-5 exp will work. Operational support background (sales/tech support) will work in lieu of medical exp.
• Full training will be provided. Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable.
• Technical aptitude also highly desirable.

skills: 

• Team collaboration – working cross functionally with clinical, IT and field teams
• Accountability & follow through on daily tasks
• Multitasking under high pressure – balancing conversation on the phone, documentation and system navigation simultaneously
• Active listening, clear and empathetic communication
• Resilience & composure – staying calm with high call volumes and complex issues

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.