Customer Service I

Title: Customer Service I

Location: Livermore, California

Duration: 6 Months

100% Onsite

Summary

The Enrollment Services Representative plays a key role in guiding customers through the enrollment process from start to finish. This is through the Acelis Health Group- This role serves as the primary point of contact, ensuring a smooth onboarding experience by reviewing service details, costs, and providing training until customers are fully active.

Key Responsibilities

• Assist customers throughout the full enrollment process
• Serve as the main point of contact from account initiation to activation
• Clearly explain service details, costs, and enrollment steps
• Provide training and guidance to customers during onboarding
• Handle high-volume inbound/outbound phone interactions
• Maintain accurate records and documentation
• Ensure a high level of customer satisfaction

Required Qualifications

• Proven customer service experience (phone-based preferred)
• Strong phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Quick learner with strong information retention skills
• High level of attention to detail
• Reliable attendance and dependability

Preferred Qualifications

• Prior experience in benefits, healthcare, or enrollment services

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.