Help Desk Level 1 - D

Job Title: Help Desk Level 1 - D

Location: Abbott Park, IL 60064

Duration: 12 Months

Work Arrangement: 100% Onsite

Position Overview

We are seeking a Help Desk Level 1 professional to support Global Compliance systems and applications. This role will provide Level 1 technical support, troubleshoot system issues, manage support requests, and assist with system maintenance and testing.

The ideal candidate will have strong communication skills, excellent computer knowledge, and experience supporting business systems in a fast-paced environment.

Key Responsibilities

• Provide Level 1 support for Global Compliance systems and applications
• Review support tickets and emails, troubleshoot issues, and determine root causes
• Work closely with internal technology and compliance teams to resolve system issues
• Support day-to-day incident management and issue resolution
• Assist with system testing, troubleshooting, and documentation
• Maintain system documentation and support end-user training activities
• Recommend solutions using existing applications and systems
• Complete assigned project tasks within timelines and budget requirements
• Ensure compliance with corporate policies and procedures

Qualifications

• High School Diploma required; Associate’s Degree preferred
• 1–3 years of experience in a business systems support or help desk role
• Strong verbal and written communication skills
• Excellent computer and troubleshooting skills
• Customer-focused mindset with strong attention to detail
• Ability to work independently and collaboratively within a team environment

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.