Project Manager

Title: Project Manager

Location: Alameda, CA

Duration: 12 Months

100% Onsite

Responsibilities:

• We are seeking a Customer Service Operations Project Manager, contract role for a minimum of six months, to work in our Alameda, CA, Headquarters.
• This role in the Customer Service organization will lead and assist an operations team to a successful implementation of critical, long-term projects for our team and Call Centers.
• This role will perform project planning, execute plan, work through metrics, track and communicate project status through the entire project cycle.
• Provide planning, leadership and focus to manage deliverables, scope and objectives of major projects and subprojects
• Coordinate activities, tasks, and assignments for various project members, resources, and partners
• Engage teammates, partners, leadership, and other resources required to ensure project deliverables and timeframes are met
• Provide business updates as needed regarding project status, resource needs and project risks
• Aligns projects with CS strategies and removes barriers to project completion
• Prepares and presents project progress reports to the management team
• Perform other duties and projects as assigned. Experience
• Experience in the BPO/Call Centre or Customer Service industry (or related field)
• Experience conducting business process reviews, recommending enhancements, implementing solutions, and delivering results in a fast-paced environment
• Effective written, oral communication and presentation skills are necessary
• Ability to organize and manage multiple projects at one time from start to finish
• Strong interpersonal skills to work with internal stakeholders and manage outside vendors, Preferred
• Prior experience in a medical device or healthcare market in customer-facing roles is preferred
• PMP certification

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.