Customer Service III

Title: Customer Service III

Location: Lake Forest, Illinois

Duration: 12 Months

100% Onsite

Experience & Education Requirements

• 3–5 years of relevant experience required.
• A 4-year equivalent college degree is required.

Job Responsibilities

• Handle inbound and outbound calls and emails to provide information and support to healthcare customers.
• Utilize internal databases to retrieve customer or company information.
• Follow detailed instructions and use multiple resources to provide accurate information.
• Organize and manage calls and emails efficiently with speed and accuracy.
• Work with complex computer applications and reference materials.
• Multitask effectively while managing customer calls and email communications.
• Apply critical thinking and problem-solving skills to resolve customer inquiries.
• Demonstrate patience, tact, empathy, and professionalism with consistently good voice quality.

Technical & System Requirements

• Proficiency in Microsoft software suite including Excel, Outlook, Word, and Teams.
• Ability to work with multiple computer systems and applications simultaneously.
• Preferred experience with SAP or other ERP systems.
• Preferred background in the healthcare industry.

Top 5 Required Skills

• Strong problem-solving and critical thinking abilities.
• Ability to multitask across different platforms and switch between customer calls and emails.
• Basic computing skills and understanding of Windows, Microsoft tools, and commonly used computer systems.
• Ability to follow standard operating procedures (SOPs) while knowing when to escalate or ask for help.
• Strong team collaboration skills and the ability to adapt to company culture.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.