Customer Support Specialist / Patient Technical Support

Title: Customer Support Specialist / Patient Technical Support

Location: Atlanta, GA

Duration: 12 Months (Possibility of Conversion)

100% Onsite

Job Summary:

Qualified candidates will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment.

Job Responsibilities:

• Calls must be accurately logged and data accurately entered using prescribed tools and processes.
• Calls handled may be incoming or outgoing and proper handling of patient information is critical.
• Be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
• Supporting Cardiomems group
• Technical support role
• Patients call in center
• Troubleshooting skills
• Listening and computer skills necessary.
• Candidates must have strong attention to detail

Education:

• 1-2 years exp or Associates with 3-5 exp will work
• Operational support background (sales/tech support) will work in lieu of medical exp
• Bachelor's preferred
• Can be high volume at times.
• Med background not necessary but preferred.
• Training and phone mentoring will be provided.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.