Software Complaint Investigation Engineer

Title: Software Complaint Investigation Engineer

Location: Alameda, CA

Duration: 10 Month's

100% Onsite

Main Purpose of the Role 

• Investigate customer-reported software issues for mobile and web applications to ensure product quality, reliability, and compliance.
• Reproduce issues, identify potential root causes, document findings, and collaborate with cross-functional teams to drive timely resolution and continuous improvement. 

Key Responsibilities 

• Investigate software-related customer complaints for mobile and web applications. 
• Reproduce reported issues through testing and troubleshooting and document findings accurately and timely. 
• Analyze trends, identify recurring issues, and escalate potential risks as needed. 
• Partner with Quality, Engineering, Product, and other stakeholders to support issue resolution and process improvements. 
• Support development of investigation methods, test strategies, and complaint readiness activities for new product launches and updates. 
• Ensure compliance with procedures, quality requirements, and audit readiness. 

Qualifications 

Education 

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field. 
• Fresh graduates are encouraged to apply and are preferred.
• Experience & Skills 
• 1–2 years of experience in Software Testing, Quality Assurance, or a related field. This can also have been obtained via a previous internship.
• Hands-on experience testing native mobile applications on Android and iOS platforms, as well as web applications. 
• Preferred experience writing and executing test cases but open to candidates without test experience.
• Strong troubleshooting, analytical, and problem-solving skills. 
• Proficiency in Microsoft Excel and Microsoft Office applications. 
• Ability to work independently, manage multiple and changing priorities, and adapt in a fast-paced environment. 
• Strong verbal and written communication skills. 
• Preferred Qualifications 
• Experience using JIRA and Confluence. 
• Experience in handling customer complaints or investigations. 
• Experience working in a regulated environment (medical devices, healthcare, pharmaceuticals, or similar). 
• Familiarity with GMP, quality systems, or regulated software development practices.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.