Customer Service II - Bilingual (Spanish)

Title: Customer Service II - Bilingual (Spanish)

Location: Abbott Park, Illinois

Duration: 3 Month (Possibility of extension)

100% Onsite

Job Priorities

• Core Associate responsibilities
• Customer contracts
• Cost center changes
• Intake of mass transactions
• Reporting relationship changes
• Supervisory organization restructuring
• Complex job changes

Education:

• Bachelor’s degree preferred, but not required.

Technical Skills:

• Proficiency in Microsoft Office programs, especially Excel.
• Experience with HR systems such as Workday (or other system of record).
• Experience with CRM tools like Salesforce is highly preferred.

Language:

• Fluency in English and Spanish is required. Additional language proficiency is a plus.

Communication:

• Excellent written and verbal communication skills are essential.

Work Schedule:

• Must be able to work a flexible schedule and shift based on business demands.

(*For U.S.-based roles: Mandatory overtime is required seasonally.)

Required Skills

• Strong organizational skills with the ability to manage multiple incoming workloads across phone calls, chats, emails, and appointments.
• Familiarity with a wide range of technology applications and in-depth knowledge of HR processes and programs.
• Strong collaboration skills, with the ability to build and maintain effective relationships with peers and HR teams across complex organizational structures.
• Ability to identify and act on continuous improvement opportunities in HR programs and processes.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.