Customer Service III

Title: Customer Service III

Location: Princeton, NJ

Duration: 6 Months

100% Onsite

Shift Time: 8:30am to 5:00pm

Job Summary:

Receives and places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures with the assistance of a computerized system.This job handles both inbound and outbound calls, but excludes other surveyed jobs such as Customer Service, Credit/Collections, and Full Account Management.

Top Skills:

• Takes a high volume of inbound or places outbound calls to provide information and services to customers
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
• 3- 5 year experience required

Job Responsibilities:

• The senior level Customer Service Representative will handle enquired regarding complex and/or important products, services and promotions.
• This position will also typically receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures.
• Liaise with sales and technical staff to keep them up-to-date with customer needs.
• May include selling component.
• May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales.
• Requires general knowledge of company, products, and/or services.
• May assess needs and suggest/promote alternative products or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Follows processes and steps to ensure appropriate actions and follow through taken for customers.
• Document needs for customers in databases.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Must be able to be available to customers for a certain period of time during the day.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.