Customer Service Specialist

Job Title: Customer Service Specialist

Location: Livermore, CA 94550

Duration: 6 Months

Work Arrangement: 100% Onsite

Shift: Monday – Friday | Candidates must be flexible for training schedules and occasional shift coverage between 5:00 AM – 5:00 PM PST

Position Overview

Abbott Heart Failure – Acelis Connected Health is seeking a Customer Service Specialist to support patients and customers in a fast-paced, high-volume call center environment.

This role involves handling inbound and outbound calls, assisting customers with account updates, collecting INR results, creating supply orders, and providing general product and testing support. The ideal candidate will have strong customer service skills, excellent attendance, and the ability to multitask efficiently.

Top Skills Required

• Previous experience in a high-volume call center environment
• Strong attention to detail
• Excellent attendance and reliability
• Strong communication and computer skills

Key Responsibilities

• Handle inbound and outbound customer calls
• Collect, receive, and record INR results
• Assist customers with demographic, physician, and member plan updates
• Create and manage supply orders
• Follow call scripts and company procedures during customer interactions
• Contact physicians regarding INR results based on reporting requirements
• Support customers with testing procedures and digital platform usage
• Provide product overviews and basic technical assistance
• Assist with customer concerns, escalations, and complaints
• Maintain schedule adherence and attendance standards
• Follow HIPAA, privacy, security, and regulatory compliance policies

Required Qualifications

• High School Diploma or equivalent
• Minimum 2 years of high-volume call center experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, smart devices, and navigating multiple systems
• Ability to adapt in a fast-paced environment with changing priorities

Preferred Qualifications

• 2+ years of high-volume call center experience
• Experience in a clinical or healthcare environment
• Associate’s Degree preferred 

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.