Customer Service I

Title: Customer Service I

Location: Lake Mary, FL

Duration: 12 Months

100% Onsite

Summary:

The Associate will be responsible for maintaining accurate patient records and verifying account details, product information, and related documentation.

This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty medical equipment.

Key Responsibilities:

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.
• Ensure all activities adhere to established guidelines for handling medical device equipment.
• Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.

Qualifications:

• Education: High School Diploma or GED required.
• Experience: Minimum of 1 year of customer service experience required; 2–3 years of call center experience preferred.
• Preferred Education: Associate degree or equivalent work history.

Skills:

• Excellent verbal and written communication skills along with high attention to detail
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites.
• Demonstrated ability to use sound judgment and problem-solving skills.
• Ability to meet and maintain departmental KPIs.
• Language: Spanish-speaking candidates preferred but not required.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.