Customer Service

Below is a sample job description for the contract job opportunity at Abbott:

OVERVIEW

• Receive inbound or place outbound calls to provide information to customers. 
• Utilize a database to retrieve customer or company information.
• Troubleshoot and resolve product problems.
• Provide critical account support where required.
• Handle high-volume of critical, high-risk accounts in addition to other routine requests.

KEY ACCOUNTABILITIES

• Handle customer phone calls related to products; analyze problems and direct customers in troubleshooting activities; test success of troubleshooting and diagnose the probable cause. 
• Update data in Abbot’s system related to customer owned capital equipment. 
• Review data spreadsheets and translate the data into predefined categories, then update the master file. 

QUALIFICATIONS

• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. 
• Can organize and handle calls with speed and accuracy. 
• Can work with complex computer applications and resource materials. 
• Can use multiple operating environments (Windows, DOS, Mainframe). 
• Must have proven skills in the following PC software products: Lotus Notes, MS Office (Word, Excel, Outlook, etc.)

More technically focused CS roles:

• Certificate or Associates in Life Sciences, Medical Technology, Engineering, IT (Information Technology), or related fields is preferred. 
• 2 years of lab, nursing, med tech, or related medical technical experience.
• 2 years of hardware, software, and networking technical support is required.

Associated Job Titles: Customer Service I-IV, Bilingual Customer Service Representative, Customer Service Tech

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to performing the key duties that create life-changing breakthroughs.