Technical Support Scientist II

Title: Technical Support Scientist II

Location: Pomona, CA

Duration: 12 Months

100% Onsite

Job Summary:

The position of Technical Support Analyst is within our Cardiometabolic & Informatics Business Unit located in Pomona, California. This position will provide technical support functions within our Drugs of Abuse manufacturing facility. The position will primarily be focused on participating in moderate complexity, short to long-duration projects, product improvements, change control processes, investigations and resolving technical issues in coordination with other department. This position will also conduct verification or validation study for new or modified material and generate report.  

Job Responsibilities:

• Has a good knowledge for each process of products testing
• Investigates and may create and develop new methods and processes for project advancement with guidance from more experienced colleague
• Familiarity with all aspects of product
• Conducts experiments of moderate complexity projects, seek advice when needed from more experienced colleagues for more complicated technical and design challenges
• Possesses and applies knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments.
• Works on problems of moderate and diverse scope in which analysis of data requires evaluation of identifiable factors. Proposes potential solutions to more advance problems
• May plan and work on projects of smaller complexity under limited supervision
• Perform customer complaint investigation and write report
• Work independently and effectively. Cooperatively work with others in all matter of the organization
• Be able to prioritize and handle multiple tasks and responsibilities, attention to details
• Moderate computer skill and moderate knowledge of MS Excel and MS Word
• Use Agile to issue quality incidence; perform root cause investigation and write investigation report
• No formal supervisor duties, but may direct less experienced staff in their day to day work and assist in problem solving
• Test product, compile data, perform data analysis and prepare reports for product improvements and investigations
• Maintain records of laboratory activities in a professional, accurate manner
• Report progress and results to manager on a regular basis
• Evaluate and recommend improved testing methods
• Able to solve process-related questions/problems
• With minimal guidance can write verification and validation protocols and reports, order materials needed to complete procedures, write technical reports
• Actively participate in departmental meetings as well as representing Technical Support on project teams
• Establish new and modify existing documentation in a manner which will achieve accuracy and avoid errors and potential production issues
• Review, edit and process changes to controlled documentation such as procedures, forms, etc., in an electronic document management system
• Use Microsoft Excel and Word to compile test data, perform appropriate analyses and write technical report/documentation such as deviation reports, validation protocol and trend analyses
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
• Carries out duties in compliance with established business policies
• Knowledgeable of federal and other regulations, e.g. QSR’s, ISO and FDA
• Other duties as assigned, according to the changing needs of the business

Education:

• BA or BS in Chemistry or Biological Sciences
• Minimum 3 years’ experience in related field
• Strong verbal and written communication skills
• Good technical writing skills
• Ability to follow detailed instructions, maintains accurate records and notes, and carries out assignments in a thorough, conscientious fashion while adhering to safe laboratory practices
• Able to carry out experiments following established guidelines and summarize results accurately.
• Demonstrate problem-solving and troubleshooting skills
• Knowledge of a variety of lab equipment and their operation
• Able to functionally direct junior research staff

Preferred Qualifications:

• Knowledge and ability to use MS Office and other manufacturing systems
• Adaptable and willing to take on multiple new tasks and responsibilities
• Independent collaborative self-starter with the ability to make appropriate quality-related decisions in real time
• Process orientated, Logical, analytical, meticulous, highly organized and able to analyze data & implement solutions
• Proven ability to work effectively within a team environment while satisfying individual responsibilities and objectives

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.