Customer Service III

Title: Customer Service III

Location: Lake Forest, Illinois

Duration: 12 Month Assignment

Responsibilities:

• Takes inbound/outbound calls and emails to provide information to health care customers.
• Utilizes a database to retrieve customer or company information.
• Learns and follows detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Demonstrates patience, tact, empathy, and problem-solving skills with consistently good voice quality.

Qualifications:

• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft (Excel, Outlook, Word, Teams) and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.