Engineer - Degreed II_SJM

Title: Engineer - Degreed II_SJM

Location: Plano, TX

Duration: 12 Months

100% Onsite

Job Duties

• Provides technical or clinical information to customers in response to inquiries/reports from the field.
• Provides back-up support to Field Clinical Engineering/Sales Representatives in troubleshooting.
• Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines.
• Performs product evaluations and testing based on reports from the field.
• On a rotating after-hours on-call shift (rotating between other department Technical Services employees), provides clinical and technical support services.
• Remains current on developments in field(s) of expertise, applicable regulatory requirements, and maintains a general knowledge of the company’s products, markets, and objectives, as well as industry trends.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communication and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

Top 5 Key Skills

• Problem-solving
• Strong verbal and written communication
• Time management and multitasking
• Soft phone skills
• Analytical and logical thinking
• Preferred Requirements
• Customer service experience
• Call center experience
• Medical device industry experience
• Technical service experience
• Strong diagnostic and troubleshooting abilities
• Proficiency in using diagnostic tools and software
• Ability to interpret technical manuals and schematics
• Knowledge of computer-based medical systems, networking protocols, and information security
• Ability to work with various types of medical equipment

Experience Required

• 2–3 years of experience in biomedical equipment maintenance or technical support.
• Experience with medical device design, development, or assembly is beneficial.
• Experience within a hospital or medical center’s biomedical engineering department is beneficial.
• Recent graduates with a Bachelor's degree in Biomedical Engineering and call center experience (or equivalent) will be considered.
• Education Required
• Bachelor’s degree in Biomedical Engineering, Biomedical Science, or a related engineering field is preferred.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.