Knowledge Manager

Title: Knowledge Manager

Location: Alameda, CA

Duration: 12 Month

100% Onsite

Role Overview

The Knowledge Manager will serve as a program manager for ADC’s Customer Service knowledge strategy. This role will oversee the collection, retention, and sharing of global customer service knowledge content, ensuring it is a key driver of ADC’s world-class customer service standards.

As a leader and champion of Knowledge Management, the Knowledge Manager will be responsible for building, growing, and maintaining global knowledge initiatives, aligning them with ADC Customer Service’s mission and goals. The role will combine project management responsibilities with content writing/editing, while managing processes and ensuring consistency across global markets.

Hard Requirements

• Prior experience managing a robust knowledge management database
• Hands-on experience with Salesforce.com and Einstein features (MUST)
• Background in a customer service knowledge role

Top 3 Skills

• Content management and organization
• KCS (Knowledge-Centered Service) expertise
• Strong communication and collaboration skills

Education

• Bachelor’s degree required

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.