Help Desk Level 1

Title: Help Desk Level 1

Location: North Chicago, IL

Duration: 12 Months | 100% Onsite

Position Summary:

The Help Desk Level 1 will support the Office of Ethics & Compliance (OEC) by contributing to the development, maintenance, and enhancement of OEC systems. This role serves as a liaison between Compliance Systems and OEC stakeholders, leveraging both technical and business knowledge to resolve issues and improve operations. The position also supports departmental initiatives and various phases of broader divisional or cross-divisional projects.

Key Responsibilities:

• Serve as Subject Matter Expert (SME) for analyzing and resolving Global Compliance system support requests.
• Review support tickets and emails, analyze issues, determine root causes, and coordinate with Compliance Technology, Business Technology Services, and other teams to resolve problems.
• Provide Level 1 support including daily issue management, incident resolution, and troubleshooting.
• Ensure compliance with corporate and divisional policies and procedures.
• Evaluate alternative solutions using existing systems and recommend improvements.
• Assist in system testing, troubleshooting, and documentation.
• Support end-user training and maintain system documentation.
• Complete assigned project tasks according to schedule and within budget.

Scope and Accountability:

• Work under the supervision of a Senior Business Systems Analyst or Compliance Systems Manager.
• Build and maintain positive, productive relationships with team members, management, and business partners.
• Ensure all work meets or exceeds defined quality standards and project objectives.
• Operate within the budget and guidelines set by the Compliance Systems Manager and the Office of Ethics & Compliance.

Education:

• Associate degree preferred, or equivalent experience.
• High School diploma required.

Experience & Skills:

• 1–3 years of experience in a business systems support or help desk role.
• Strong verbal and written communication skills.
• Proficiency in computer applications and systems.
• Customer-focused with strong problem-solving abilities.
• Ability to work independently as well as collaboratively within a team.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

 Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.