Customer Service I

Title: Customer Service I

Location: Lake Mary, FL

Duration: 7 Months

100% Onsite

This role requires someone who can quickly learn internal systems, understand call volume expectations, and consistently follow established work instructions and regulatory requirements.

Basic Qualifications:

• Minimum of 1 year of customer service experience
• Proficiency with Microsoft Office applications
• Strong problem-solving and critical-thinking abilities
• Ability to collaborate effectively across teams

Key Skills & Qualifications:

• Strong time management and organizational skills
• Professional communication and phone etiquette
• Detail-oriented with the ability to follow established processes
• Team-focused mindset
• Excellent attendance and reliability
• Ability to manage multiple priorities while maintaining accuracy
• Comfortable handling inbound and outbound customer calls
• Ability to learn and navigate multiple systems and applications

Primary responsibilities:

• Handling customer calls regarding medical equipment and supply orders
• Making outbound follow-up calls
• Maintaining accurate customer records
• Processing orders and service requests
• Resolving customer inquiries while providing exceptional service
• Following HIPAA, privacy, and company compliance standards

Responsibilities:

• Respond to customer inquiries promptly and professionally
• Process equipment, accessory, and supply orders
• Generate and manage orders using Salesforce and other internal systems
• Monitor open orders and proactively follow up to ensure completion
• Coordinate with vendors regarding shipments, deliveries, returns, and order status
• Maintain accurate documentation and customer records
• Perform outbound customer follow-up calls
• Escalate complex issues when appropriate
• Identify opportunities for process improvement
• Ensure compliance with HIPAA, PHI, and all applicable regulations

Preferred Qualifications:

• Experience in healthcare, medical office, or healthcare-related environments
• Experience with Salesforce or similar CRM systems
• Experience with data entry, inventory management, or order processing
• Associate degree or equivalent professional experience
• Familiarity with medical equipment or healthcare products
• Bilingual (English/Spanish) preferred but not required

Core Competencies:

• Excellent customer service and interpersonal skills
• Professional phone presence
• Strong attention to detail
• Effective verbal and written communication
• Time management and multitasking abilities
• Team-oriented approach
• Dependable attendance and work ethic

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.