Customer Service I

Title: Customer Service I

Location: Lake Mary, FL

Duration: 7 Months

100% Onsite

Acelis Connected Health business.

• Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.
• Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
• This role is a Customer Service role as well and includes some technical support on equipment.

Top skills :

• Time management, professional communication with good phone etiquette, detail, and team oriented and someone with excellent attendance
• Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions

Interview process: Video Interview via Teams messenger

Additional information: - Need someone that is reliable, able to understand the systems and call expectations and go by the processes in place

• There are certain guidelines that have to be adhered to, and these must be followed.
• Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.
• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Previous experience may be required.

Responsibilities

• Maintain a customer base in the Remote Patient Monitoring platform.
• Accountable for VW enrollment calls and equipment training / set up.
• Accountable for Compliance follow up.
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary.
• Ability to work reports and follow through on orders placed.
• Ordering, Shipping, Confirmation of Delivery and RMA if needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of workflow productivity improvements.
• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.

Basic Qualifications

• Minimum of One year of Customer Service experience
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications

• Associate degree or equivalent work history
• Bilingual-English/Spanish language is a plus, but not required
• Some data processing experience preferred.
• Previous experience/knowledge with Apple products is also helpful in this role.

Competencies

• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
• Ability to multi task and have good attendance

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.