Service Delivery Officer

Service Delivery Officer

About AARNET.

Australia’s Academic and Research Network (AARNet), founded in 1989, has played a pivotal role in shaping Australia’s digital landscape as the pioneers of the country’s Internet. Our mission extends beyond mere connectivity; we are the architects, builders, and operators of a world-class network infrastructure that fuels critical research and learning. At AARNet, innovation thrives within a vibrant community.

Connecting a Million Minds: Our extensive reach interconnects over one million users—from researchers and faculty to staff and students—across institutions throughout Australia. Whether it’s high-energy physics, climate science, genomics, radio astronomy, or the arts, we serve as the backbone supporting education and research across diverse disciplines.

National and International Collaboration: Nationally, AARNet links Australian universities, the CSIRO, and other organizations with a research and education mission. But our impact extends beyond borders. Internationally, we bridge the Australian Research and Education (R & E) community to the world, continuously developing capabilities and forging partnerships for seamless data access and transfer.

Supporting Innovation: While our core mission revolves around network infrastructure, we also offer a suite of supporting applications enabling collaborative research and education.

Our Culture: At AARNet, we’re a dynamic team of innovators, doers, and courageous thinkers. We don’t settle for the status quo; instead, we anticipate the future needs of our customers and build solutions today. If you share our imagination, foresight, and drive to shape the future, consider joining us on this exciting journey.

The Role

The Service Delivery Officer works within the Infrastructure Development Group, supporting the Service Delivery Group in delivering telecommunication services tailored to Australia’s academic and research sector. Your enthusiasm for delivering outcomes and understanding technology will be the cornerstone of your success in this role. Collaborating and learning from skilled engineers and technicians, you’ll contribute to expanding our optical network.

The Infrastructure Development Group is committed to providing high-quality network solutions that meet our customers’ requirements. With projects varying in size, complexity, and location, your dedication to continuous learning and application of new knowledge will be essential.

Excellent problem-solving skills and a demonstrated ability to think logically will be key your success in this role. Your ability to apply logical and numerical reasoning to tasks will be supported by on-the-job training and skills development opportunities.

Responsibilities

· Owning and completing network planning tasks including service design and delivery activities to deploy new fibre optical services.

· Maintaining internal data systems with a high focus on detail and accuracy.

· Production of project documentation and reporting including producing high quality customer hand over documents.

· Maintaining accurate fibre records and design documents for network construction projects.

· Compare construction work descriptions with network records to determine impacts that inform change management processes and network restoration activities.

· Other administration activities for the Service Delivery team as required.

· Utilising core AARNet technology to support the project tasks including Network Inventory Systems, MS Office, Visio, Jira, Confluence, Zoom, and other tools.

Expertise, experience & qualifications

· Australian citizen.

· Excellent computer skills and are comfortable using a broad range of office software applications including Word, Excel, and other applications.

· Solid logical, numerical, and reasoning skills.

· Confident working independently.

· Experience or interest in Telecommunications or Networking is welcome but not required.

Why Work at AARNet?

At AARNet, we’re passionate about advancing global education and critical research. Our Australia-wide network, with global reach, supports some of the most demanding network-based applications. If you’re looking for a purpose-driven workplace where you can make a difference, consider joining our team.

Make an impact: By working with us, you’ll directly contribute to critical research in fields like astronomy, physics, earth observation, environment, health, and medicine. Our mission matters, and we’re committed to providing equal opportunities for all.

Competitive Benefits and Conditions:

· Superannuation: Enjoy a 17% superannuation contribution.

· Parental/Adoption Leave: We offer 24 weeks of paid parental leave and superannuation top-up.

· Secondary Carer Leave: 16 weeks of paid parental leave for secondary caregivers.

· Wellness Leave: 2 days per month paid Women’s wellness leave.

· Family & Domestic Violence Leave: 20 days of paid leave.

· Other Supportive Leaves: Paid leave for various life events such as weddings, deaths, trauma, and disasters.

· Purchased Leave: Options to purchase additional Annual Leave.

· Flexible Work Options: We support work-life balance.

· Equal Opportunity Focus: We value diversity and inclusion.

· Social Responsibility and Ethics: We lead by example.

· Cutting-Edge Technologies: Access to work with the latest industry technology.