Site Reliability Engineer

About AARNet

Australia’s Academic and Research Network (AARNet) was established in 1989 and is widely regarded as the founder of the Internet in Australia and renowned as the architect, builder and operator of world-class network infrastructure for research and education. 

As Australia’s National Research and Education Network (NREN). We connect over one million users — researchers, faculty, staff, students, hospitals, vocational training providers, schools and museums — across Australia.

We are an organisation of innovators, doers, and courageous thinkers. We don’t settle for the status quo; instead, we anticipate the future needs of our customers and build solutions today. If you share our imagination, foresight, and drive to shape the future, why not come and join us?

https://www.aarnet.edu.au/

Role Purpose

The role entails developing methodologies and toolsets to facilitate a Continuous Integration and Continuous development. It is essential the candidate has excellent skills in automation, orchestration, configuration management and monitoring methodologies. The role requires that the candidate be comfortable with both team based and autonomous environments; problem ownership and solution focus; and have an unwavering commitment to service excellence.

This is a permanent full time position which will have some out of hours work from time to time. 

Key Accountabilities

At AARNet, all employees are accountable for:

• Actively promoting safe work practices in the workplace during all activities consistent with AARNet’s policies and comply with all WH&S legislation, policies and procedures.
• Actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender and age.

In this role, your main responsibilities are:

• Work within the systems administration team in the design, deployment and management of the infrastructure as a service environment, which is underpinned by Openstack and Ceph.
• Continuous development in automation services to deliver products using an agile methodology.
• Provide technical support for applications and systems infrastructure, taking ownership of problems and managing through to resolution.
• Respond to incidents, faults and difficulties as escalated from the operations centre.
• Identify root cause, liaise with Product Owners and develop long term solutions.
• Show leadership and mentor as an expert in your field to support AARNets required levels of service excellence.
• Design and build new services to add value to AARnets products and services.
• Complete security audits on a routine basis.
• Perform other job-related duties as required and work towards continuous improving the environment and processes. 

About you in the role

You will celebrate diversity, inclusion, belonging and welcome all people regardless of lifestyle choices, ethnicity, faith, sexual orientation or gender identity.

Your directorate: Operations

You'll report to: Team Leader/Site Reliability Engineer Security Platforms

Your experience, skills & qualifications

• Demonstrated ability to work under pressure, prioritise tasks, meet deadlines, attention to detail and maintain professionalism.
• Deep understanding of core Server Administration concepts and relevant experience.
• Red Hat Certification is preferred.
• Strong working knowledge with multi-server automated remote deployments.
• Strong working knowledge with automation technologies eg. Ansible, Puppet, Jenkins, etc.
• Strong working knowledge in virtualisation and containerisation technologies. 
• Professionally respond to, and work collaboratively with customers and colleagues.
• Work independently, be self-motivated and able to prioritise tasks.
• Learn and understand, troubleshoot and solve problems.
• Understand or certified in AGILE methodologies. 

Even Better

Although not essential to the role, it would be even better if you had any of the following experience/skills:

• High Availability and failover scenarios, load-balanced environments
• Familiarity with monitoring systems and Application level monitoring, ie Zabbix, Icinga etc
• Experience running workloads on AWS, Azure, or Google Cloud.
• Knowledge of networking/routing
• Experience with vulnerability remediation and security management (i.e., system hardening, log management, configuration management)
• Experience building and operating Kubernetes in an on-premise environment

Benefits at AARNet  

AARNet is committed to diversity and providing equal opportunity to all. We’re a great place to work if you want to make a difference.  

AARNet provides a host of other benefits in line with our HR policies which include: 

• Competitive remuneration; 
• 17% superannuation;  
• Flexible work options including a hybrid work model; 
• Focus on wellbeing – year-round initiatives and social engagement activities; 
• Ethical Leadership: A sector leader in cyber security, social responsibility, and equal opportunity; 
• Options to purchase additional Annual Leave;  
• 2 days paid Women’s Wellness Leave per month;  
• 24 weeks paid Parental Leave – Primary Carer;  
• Welcome back to AARNet superannuation payment – on unpaid Parental Leave for Primary Carer;  
• 4 weeks paid Birth Trauma Leave;  
• 24 weeks paid - Adoption Leave;  
• 16 weeks paid Parental Leave – Secondary Carer;  
• 5 days paid – First Nations Cultural Leave;  
• 2 days paid Family Wedding Leave;  
• 24 weeks paid – Foster Carer Leave;  
• 5 days paid – Fertility Leave;  
• 8 weeks paid – Gender Affirmation Leave;  
• Strong Equal Opportunity focus;   
• Modern office environment: Hotdesking system and new facilities; 
• Support your success: A culture and company structure that allows your career to grow with access to leading edge technologies; 
• An opportunity to give back to the academic and research sector