About AARNet
Australia’s Academic and Research Network (AARNet) was established in 1989 and is widely regarded as the founder of the Internet in Australia and renowned as the architect, builder and operator of world-class network infrastructure for research and education.
We are Australia’s National Research and Education Network (NREN). We connect over one million users—researchers, faculty, staff and students—at institutions across Australia, supporting education and research across a diverse range disciplines including high energy physics, climate science, genomics, radio astronomy and the arts.
Nationally, AARNet interconnects Australian universities, the CSIRO, and other organisations who have a research and education mission, or with whom the education and research sector interacts. These include hospitals, vocational training providers, schools and museums. Internationally, AARNet interconnects the Australian Research and Education (R & E) community to the world – and continuously develops new capabilities and partnerships to facilitate seamless data access and transfer.
AARNet also offers a suite of supporting applications to our customers. These include network and collaboration services such as CloudStor and Zoom, that enable innovation in the delivery of research and education.
We are an organisation of innovators, doers, and courageous thinkers. We are not constrained by traditional products and solutions and we constantly strive to build the solutions that our customers will need tomorrow – today. If you have the imagination, foresight and drive to build the future why not come and join us?
The Role
The Customer Success team is looking for a Security Consultant to enhance and expand our network and cyber security capability as we continue our mission to improve sector outcomes and begin to on-board some of Australia’s largest universities to AARNet’s new Security Operations Centre service.
In close collaboration with Customer Success team members and our SOC engineering team, this new position will work directly with customers to provide advice and expertise in a consulting capacity, and help guide our customers through the process of preparing their large, complex environments for integration with AARNet’s SOC platform. As this role will require the effective communication of technical knowledge and a broad range hands-on skills, the successful candidate will have varied experience in platform and network systems configuration as well as strong interpersonal skills. Hands-on experience with common security vendors’ appliances platforms and applications is essential. Familiarity with common scripting, logging and data analysis tools will be an important aspect of a candidate’s assessment.
This role will suit a self-motivated individual who is:
- Someone that takes pride in the quality of their contribution;
- An excellent communicator with technical and non-technical stakeholders alike;
- A logical problem solver with a natural curiosity;
- Able to effectively manage multiple customer environments and prioritise; and
- A finisher – outcome focussed and ensures engagements are completed and/or handed over successfully.
Responsibilities
- Work closely with team members in the Customer Success group to drive the successful adoption of AARNet’s products and services, and to ensure that customers derive maximum value from the security-focused services that AARNet provides
- Work with customers to identify opportunities to assist them in integrating and making better use of AARNet’s services
- Work closely with the AARNet SOC team to ensure the successful on-boarding of new customer environments
- Work closely with the AARNet SOC team to aid in the investigation and resolution of major security events within AARNet and customer environments
- Assist with strategy toward automated on-boarding of relevant data sources/feeds to enable detection, enrichment, and hunt capabilities within AARNet SOC
- Providing support to architect/design activities alongside senior team members and AARNet engineering teams
- Maintain up-to-date knowledge of products and services in the marketplace relevant to your specialisation area(s) and the research & education sector landscape
- Maintain relevant technical accreditations
- Prepare talks and papers showcasing expertise for the education and research community
- Perform administrating tasks including reporting, documentation, expenses and others as required
Expertise, experience & qualifications
- Bachelor’s Degree or equivalent education in related fields / or 7+ years’ experience in related field
- 3+ years’ experience working in a Systems Integrator, Service Provider or enterprise environment in a similar role
- CISSP or equivalent information security certification
- Certification in/direct experience with Enterprise Architecture practices and concepts (TOGAF, Zachman, etc.)
- Experience in a wide variety of technical consulting areas within cyber- or network-security domain
- Experience working as a security-focused infrastructure/network engineer or systems administrator preferred
- Experience working with logging and SIEM platforms (Splunk, ELK, or similar)
- Experience with management of network or network security systems from major vendors (Cisco, Juniper, Palo Alto, etc.) highly desirable
Important skills
- Proven incident and problem solving skills with an emphasis on timely and accurate resolution
- Ability to work with clear leadership but minimal day to day supervision
- Ability to build strong, trusted relationships through direct customer engagement
- Ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment
- Excellent, highly developed verbal, written and analytical skills
- Self-motivated, directed and passionate
- Ability to manage multiple conflicting priorities, commitments and projects
- Ability to quickly adapt to, learn and gain accreditation on new technologies and procedural changes