Atlassian Cloud Administrator

About AARNet

Australia’s Academic and Research Network (AARNet), founded in 1989, has played a pivotal role in shaping Australia’s digital landscape as the pioneers of the country’s Internet. Our mission extends beyond mere connectivity; we are the architects, builders, and operators of a world-class network infrastructure that fuels critical research and learning. At AARNet, innovation thrives within a vibrant community. 

The Role: Atlassian Cloud Administrator

The Atlassian Cloud Administrator plays a key role in the administration, governance, optimisation and security of AARNet’s Atlassian Cloud environment, with a strong focus on Jira and Jira Service Management.

This role is responsible for ensuring Jira is configured securely, managed consistently and aligned to business, delivery, operational and security requirements. 

A key focus of the role is maintaining a secure and well controlled Atlassian Cloud environment, including identity and access management, permissions, auditability, configuration standards, integration controls and ongoing platform improvement.

Key Responsibilities: 

Atlassian Cloud Administration 

• Administer and optimise Jira, Jira Service Management and related Atlassian Cloud tools.
• Manage Atlassian Cloud configuration, product settings, user access, groups, permissions, schemes and global administration controls.
• Act as the primary contact for Atlassian Cloud product communications between Atlassian, internal teams and key stakeholders.
• Maintain governance across Jira configuration to ensure workflows, fields, screens, schemes and permissions remain controlled, purposeful and supportable.
• Monitor Atlassian Cloud usage, product health, audit logs, security alerts and administrative changes.

Jira Configuration and Governance

• Configure Jira projects, workflows, dashboards and automation rules.
• Support Jira across project delivery, service management and reporting.
• Maintain consistent Jira configuration to improve usability and protect platform integrity.
• Work with business, operational and security teams to deliver practical Jira solutions.

Security and Access Management

• Implement and maintain Atlassian Cloud security controls aligned to organisational policies and security standards.
• Manage user access, groups, roles, permission schemes and product access using a least privilege approach.
• Monitor audit logs, access changes, configuration changes and security events across the Atlassian Cloud environment.
• Maintain secure administration practices for apps, integrations, automation rules, API tokens and third-party connections. Confluence and Other Atlassian Tools.
• Support administration of Confluence and other Atlassian Cloud tools where required.
• Configure Confluence spaces, templates, permissions and content structures to support secure documentation and knowledge management.

Automation and Integration

• Develop and maintain Jira automation, Atlassian Cloud integrations and API based solutions to improve efficiency and reduce manual effort.
• Use Atlassian REST APIs and appropriate scripting approaches to supportcontrolled automation and reporting. Technical Support and Training.
• Provide technical support and guidance to users across Jira, Jira Service Management and related Atlassian Cloud tools.
• Troubleshoot configuration, workflow, access, automation and integration issues.

Skills, experience & qualifications:

• Hands on experience administering Atlassian Cloud, particularly Jira and Jira Service Management.
• Strong understanding of Jira configuration, including workflows, schemes, permissions, fields, screens, boards, dashboards and automation.
• Experience managing Atlassian Cloud security controls, user access, groups, roles, permissions and audit logs.
• Experience with Atlassian Cloud apps, integrations, APIs and automation.
• Strong understanding of Jira governance, configuration control and platform administration standards.
• Experience supporting Jira for project delivery, IT service management, operational workflows and reporting.
• Experience with Confluence and other Atlassian tools is highly regarded.

Important skills

• Strong troubleshooting, problem solving and stakeholder engagement skills.
• Ability to work independently, prioritise tasks and collaborate effectively.
• Strong documentation and process management skills. 

Why Work at AARNet?

At AARNet, we’re passionate about advancing global education and critical research. Our Australia-wide network, with global reach, supports some of the most demanding networkbased applications. If you’re looking for a purpose-driven workplace where you can make a difference, consider joining our team.

Make an impact: By working with us, you’ll directly contribute to critical research in fields like astronomy, physics, earth observation, environment, health, and medicine. Our mission matters, and we’re committed to providing equal opportunities for all.

 Competitive Benefits and Conditions:

• Superannuation: Enjoy a 17% superannuation contribution.
• Parental/Adoption Leave: We offer 24 weeks of paid parental leave and superannuation top-up.
• Secondary Carer Leave: 16 weeks of paid parental leave for secondary caregivers.
• Wellness Leave: 2 days per month paid Women’s wellness leave.
• Family & Domestic Violence Leave: 20 days of paid leave.
• Other Supportive Leaves: Paid leave for various life events such as weddings, deaths, trauma, and disasters.
• Purchased Leave: Options to purchase additional Annual Leave.
• Flexible Work Options: We support work-life balance.
• Equal Opportunity Focus: We value diversity and inclusion.
• Social Responsibility and Ethics: We lead by example.
• Cutting-Edge Technologies: Access to work with the latest industry technology.