Customer Service Officer
NSW - Sydney Metro
Specialties
Customer Service
Supervisor
Business Analyst
Customer Relations
Team Player
Manager
Team Leader
Debt Collection
Officer

I am an energetic and passionate person looking at advancing in the workforce

Summary

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Career

NSW Trustee and Guardian - Customer Service Officer
Australia
Specialties
Customer Service
Supervisor
Business Analyst
Customer Relations
Team Player
Australian Tax Office - Business Analyst
Government, Defence, Public Services - Government and Defence
NSW, Australia
Specialties
Business Analyst
Manager
Team Leader
Responsibilities
  • Deliver to meet Corporate plan, team plan and delivery of products; ;
  • Governance and People Management; ;
  • Manage and conduct Quality Assurance (Co-Ordination, documenting and recording); ;
  • Testing of populations; ;
  • Management of bulk mail outs including developing letters, emails and SMS for new strategies;
  • Preparing and compiling of data requests for mail outs and dialler strategies and case management;
  • Prepare documentation for Operational Analytics (OA) models for bulk case upload;
  • Assisting and maintaining effective internal and external stakeholder relationships;
  • Liaise with technical clearance centre and workflow management for workflow;
  • Issues management including complaints and ministerial requests ;
  • Maintain project schedule to deadline and communicate key dates with stakeholders;
  • Provide direction, drive and support to fellow team members;
  • Liaise with other stakeholders to ensure a uniform approach to ensure maximum coverage of strategies being undertaken;
  • Effectively co-ordinate, provide guidance and drive within the team;
  • Provide effective feedback and support to the members of my team and assist director as required.
  • Manage bulk letter, sms and email mailouts
Achievements
  • All mailouts always issued as per line delivery plan
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Australian Tax Office - Debt Collection Officer
Government, Defence, Public Services - Government and Defence
NSW, Australia
Specialties
Debt Collection
Officer
Responsibilities
  • Assist clients with payment arrangements for outstanding amounts.
  • Adherence to roster to ensure complete coverage of call centre hours;
  • Assist clients with late lodgments of Activity statements, income tax returns, annual reports and FBT returns;
  • Assist clients with complex account inquiries and also interest charge calculations;
  • Educate and enforce legislation to ensure client complies and lodges as per legislative requirements;
  • Provide feedback and support to fellow staff
Achievements
  • 95% debt collection rate for individual performance
  • Achieve 100% Call monitoring rate.
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Australian Taxation Office - Product Delivery Manager
Government, Defence, Public Services - Government and Defence
NSW, Australia
Specialties
Manager
Responsibilities
  • Me
- - Team Manager, TPALS Tax Practitioner Services
Australia
Specialties
Manager
Responsibilities
  • Manage team of CSR's. ;
  • Producing and compiling productivity, ad hoc, leave and costing reports. ;
  • Approval of leave. ;
  • Facilitating and conducting ad hoc & regular team meetings to maintain keep team informed.
  • Monitor staff adherence to rosters and telephony queues.
  • Feedback and supporting of team at all times. ;
  • Provide assistance and support staff on return to work programs. ;
  • Assisting and provide guidance to team members. ;
  • Maintain effective relationships with team and also internal and external stakeholders.
  • Relay and filter messages from upper members of management.
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Customer Service and Solutions - Technical Support Officer
Australia
Specialties
Officer
Technical Support
Responsibilities
  • ;
  • Assist clients with registration and cancellation enquires ;
  • Enforce legislation and educate taxpayers ;
  • Assist all types of clients (Individuals, Small, Medium and Large businesses, Not for profit and also Tax Agents with inquiries
  • Follow guidelines and work as part of a team ;
  • Assist clients with inquries on tax roles (GST, Pay as you go withholding, Fringe Benefits tax, Luxury Car Tax)
  • Assist clients with completion of activity statements and income tax returns ;
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Yardhand - Motor Vehicle Detailer
Australia
Responsibilities
  • Detailing of motor vehicles ;
  • Preparation of motor vehicles for delivery to customers; ;
  • Maintenance of car yard to ensure clean at all times ;
  • Liaising with sales staff and service area to ensure delivery of vehicles as required. ;
  • Ensuring cars are clean and presentable;
  • Ordering of stock and spare parts for repairs ;
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Lamba Audio Visual Group - Operations Manager
Ireland
Specialties
Manager
Responsibilities
  • Customer sales and service inquiries ;
  • Management of staff
  • Ordering of stock and spare parts ;
  • Equipment repairs and preventative maintenance ;
  • Smooth running of overall business ;
  • Liaising with sales representatives, corporate clients and prospective clients with effective ideas to showcase various types of functions.
  • Consulting with other companies in the industry ;
  • Cash handling and usage of various account keeping programs (MYOB, Attaché and rental point)
  • Booking, setting up, operating and removal of audio, visual and lighting equipment in a fast effective manner with no disruptions. ;
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- - Hire Co-Ordinator, Manager - Black Express Light and Sound
Australia
Specialties
Manager
Responsibilities
  • Smooth running of hire department ;
  • Liaising with clients in regards to upcoming function; ;
  • Booking of client hires; ;
  • Equipment repairs and preventative maintenance ;
  • Setting up, Operating and packing up of audio, visual and lighting equipment;
  • Liaising with sales representatives, corporate clientsand prospective clients with effective ideas to showcase various types of functions.
  • Cash handling and usage of various account keeping programs (MYOB, Attaché and rental point) ;
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Education and Qualifications

Year Qualifications Level Institution
2014 Certificate IV in Accounting Certificate OTEN NSW No
2013 Certificate III in Financial Services TAFE RTO ATO No
2012 WHS Rep Training ATO No
1990 Higher School Certificate High School Diploma Christian Brothers High School Lewisham No

Achievements Summary

Award for best performing TPALS Team

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Advanced)
  • Power Point (Advanced)
  • Access (Advanced)
  • Frontpage (Intermediate)
  • CRM (Advanced)