Business Analyst
NSW - Sydney Metro
Specialties
All Rounder
Business Analyst
Planning Analyst
Planning
Workforce Planning

Proactive analyst with extensive experience in supporting business in transformation activities

Summary

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Career

The Salvation Army - Business Analyst
NSW, Australia
Specialties
All Rounder
Responsibilities
  • Business analysis planning and monitoring to determine which activities are necessary in order to identify and define relevant stakeholders, select appropriate techniques and process to manage requirements and constant assessment of progress.
  • Gather, organise and synthesize large amounts of information from various sources.
  • Working with stakeholders to understand their needs, concerns and the environment that they operate in.
  • Effectively communicate requirements to stakeholders, managing conflicts, issues and changes in order to ensure that stakeholders and project team members remain in agreement on solution scope and actual needs as opposed to stated or superficial needs are addressed and adhered to.
  • Effectively identify and define business needs and problems/issues to enable a feasible solution scope to be developed.
  • Assess and document current state of business to identify and recommend improvements and verification and validation of requirements.
  • Develop documentation including Business Requirements documents and models, concept papers, design specifications and delivery of learning’s to end user.
Achievements
  • Implemented an organisation wide intranet portal serving as a central repository of information for 4000+ departmental and front line staff
  • Establish and adhere to project time lines and budgets
  • Ensure project deliverables are met, within scope and aligned to strategic vision
  • Developed SCU service catalogue detailing activities and services that the unit has on offer organisation wide
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Cancer Institute - Business Analyst
NSW, Australia
Specialties
All Rounder
Responsibilities
  • Identify and document business and technical requirements for changes to software applications and related procedures and work instructions.
  • Identify options for potential solutions and assess them for both technical and business suitability
  • Work closely with developers and a variety of end users to ensure technical capability and user satisfaction of requirements
  • Design, document and validate to be processes
  • Conduct software application testing to determine consistency with business and technical requirements
  • Develop implementation and transition plans
  • Development of user manuals to support newly implemented business solutions and systems
  • Delivery of the business impact assessment
  • Delivery of the business process time motion study
Achievements
  • Successfully managing and implementing system changes
  • Creating valuable system and processes insights for senior management to help make effective business decisions
  • Successfully delivering of system demos and system training remotely to many end users
  • Successfully managing stakeholder relationships including vendors, senior management, end users etc.
  • Quickly becoming adept at using systems and tools specific to the organisation and the projects
  • Successfully managing cross functional project working group that consisted of the subject matter experts from many of different areas of the Cancer Institute including NSW Health centres, internal and external vendor representatives etc
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Department of Finance, Services and Innovation - Business Analyst
NSW, Australia
Specialties
All Rounder
Responsibilities
  • Create documents and methods that can be used to accurately collect and record workflows, responsibilities and accountabilities of relevant roles across the Department.
  • Coordination and facilitation of consultation sessions
  • Collect and analyse business requirements, processes and other information from diverse businesses across the Department.
  • Assist in the review of communications and media policies, procedures, guidelines, processes, systems, and activities
  • Document new governance processes, SLAs and service descriptions for strategic communication and media deliverables
  • Document issues, risks, progress, outcomes and benefits realization for the transformation
  • Facilitate office relocations and activity based working reference group
Achievements
  • Successfully implementing organisational changes in challenging and sensitive working environment
  • Creating valuable system and processes insights for senior management to help make effective business decisions
  • Successful implementation of activity based working for 50 plus departmental employees
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Business Minds - Business Analyst
Banking & Financial Services - Consulting & Strategy
NSW, Australia
Specialties
Business Analyst
Responsibilities
  • Working closely with project stakeholders and business owners to understand the business requirements and ensuring that the needs are accurately translated into functional and standard operating procedures.
  • Preparation, conduct and documentation of end to end process maps of standard operating procedures.
  • Facilitation and setup of requirements workshops and meetings.
  • Development of working relationships with key business owners and operational stakeholders.
  • Analysis and enhancement of existing business or system processes.
  • Production of high quality process maps, standard operating procedures and documentation.
Achievements
  • Successfully managing stakeholder relationships and expectations
  • Successful delivery of the project business requirements documentation
  • Creating valuable system and processes insights for senior management to help make effective business decisions
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- - analyst
Australia
Responsibilities
  • Development and Implementation of analytical tool, scorecards and techniques to drive actionable results.
  • Survey questionnaire design which meets the needs of local business and global requirements
  • Application of advanced quantative methodologies such as data mining, modelling and other analytical techniques to survey data to help identify key strategic improvement opportunities for the business.
  • Initiate and lead analytical research utilising the full scope of customer data and generate insights to support the Customer Experience Program and Marketing Programs.
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MULTICHANNEL NETWORK - RESEARCH EXECUTIVE
Australia
Responsibilities
  • Reporting to assess campaign/social media/websites activities, traffic patterns and visitor trends using Nielsen Answers
  • Responding to Research briefs from within the company. Interpret and present insights into consumer behaviour to assist decision-making by agencies and clients.
  • Analysing and tracking market trends within the total advertising market.
  • Analysing historic programming/market trends and adapting findings to create predictive ratings.
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Bankwest - Workforce Planning Analyst
Australia
Specialties
Planning Analyst
Planning
Workforce Planning
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- - Salesforce Database Marketing Analyst
Australia
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- - -
Australia
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ADMINISTRATION OFFICE - -
Australia
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National Australia Bank - Customer Service Adviser
Australia
Specialties
Customer Service
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Education and Qualifications

Year Qualifications Level Institution
2015 Master - Business in Marketing Other University of Technology No
2011 Graduate Diploma - Marketing Graduate Diploma University of Technology No
2007 Bachelor of Economics & Finance Other University of Western Sydney No

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Advanced)
  • Power Point (Intermediate)
  • Visio (Advanced)